Suggested Level |
Category |
Required Knowledge/Skill |
1 |
Internet skills |
Access the internet |
1 |
Internet skills |
Use navigational buttons: back, home, go, refresh, history |
1 |
Internet skills |
Navigate using links |
1 |
Internet skills |
Enter URL by typing or pasting |
1 |
Internet skills |
Perform basic Internet search |
1 |
Internet skills |
Scroll in web page |
1 |
Internet skills |
Print all or part of a web page |
1 |
Internet skills |
Know email address and password |
1 |
Internet skills |
Compose, send, open, read, reply to, and forward messages |
1 |
Internet skills |
Store and retrieve email messages |
1 |
Internet skills |
Attach a file and open an attachment |
1 |
Internet skills |
Understand basic email etiquette |
1 |
Internet skills |
Knowledge of common email providers |
2 |
Internet skills |
Conduct a basic technology-based reference interview related to software and/or internet access |
2 |
Internet skills |
Interpret URLs |
2 |
Internet skills |
Search for text in a web page |
2 |
Internet skills |
Use the Print Preview feature |
2 |
Internet skills |
Add, use, and manage bookmarks/favorites |
2 |
Internet skills |
Change the default home page |
2 |
Internet skills |
Clear temporary Internet files and search history |
2 |
Internet skills |
Change the text size on a website |
2 |
Internet skills |
Fill out an online form |
2 |
Internet skills |
Locate and use common search engines |
2 |
Internet skills |
Evaluate internet search results for relevancy, currency, and accuracy |
2 |
Internet skills |
Access and use online social media including blogs, wikis, discussion boards, and similar interactive sites |
2 |
Internet skills |
Participate in webinars and self-paced online tutorials |
2 |
Internet skills |
Search online resources for assistance with technology devices & applications |
2 |
Internet skills |
Know how to log into NC LIVE both in the library and remotely |
2 |
Internet skills |
Download and save files from the internet including image, audio and video |
2 |
Internet skills |
Search and sort email messages by date, subject, sender |
2 |
Internet skills |
Know how to set up an auto-reply message on email |
2 |
Internet skills |
Understand how to filter email messages |
2 |
Internet skills |
Know how to set up rules for email handling |
2 |
Internet skills |
Use calendar software to create and share calendars |
1 |
Internet skills |
Create folders for managing email messages |
3 |
Internet skills |
Know virtual/IM reference policies and procedures |
3 |
Internet skills |
Use virtual/IM reference software to assist others |
3 |
Internet skills |
Knows how to disable/enable internet filtering software |
3 |
Internet skills |
Subscribe and unsubscribe to an electronic mailing list (listserv) |
3 |
Internet skills |
Post messages using appropriate netiquette |
3 |
Internet skills |
Access archived messages |
Misc |
Internet skills |
Familiar with social networking tools and library policy on usage |
Misc |
Internet skills |
Understand privacy issues |
Misc |
Internet skills |
Edit options and settings |