Suggested Level |
Category |
Required Knowledge/Skill |
1 |
Local knowledge |
Know the URL for the Library’s website |
1 |
Local knowledge |
Know rules of conduct for staff regarding email and computer usage |
1 |
Local knowledge |
Be familiar with the library’s presence on social networking sites. |
2 |
Local knowledge |
Know and be able to explain internet use policy for the public |
2 |
Local knowledge |
Use and troubleshoot local workstation/printer management software |
2 |
Local knowledge |
Know how to submit a Help Desk ticket |
2 |
Local knowledge |
Access and navigate any available LMS (e.g. Blackboard, Moodle) |
2 |
Local knowledge |
Know and assist others in connecting to the library’s wireless and wireless printing |
2 |
Local knowledge |
Familiar with the features of assistive and adaptive technologies available for special needs patrons |
2 |
Local knowledge |
Locate, set up, operate, and troubleshoot all A/V equipment available at the library location |
2 |
Local knowledge |
Set up computer lab for training class and know computer lab capabilities |
3 |
Local knowledge |
Demonstrate and assist patrons in using computers and resources (workstation log-in, software applications, Internet use, databases, etc.), both one-on-one and in small groups |
3 |
Local knowledge |
Demonstrate and assist patrons in using MS Office Suite applications (Word, PowerPoint, Excel, Publisher) and specialized Office Suite templates |
3 |
Local knowledge |
Apply knowledge of MS Office Suite applications to assist with similar web-based applications such as Open Office and Google Drive |