| Suggested Level | Category | Required Knowledge/Skill |
| 1 | Local knowledge | Know the URL for the Library’s website |
| 1 | Local knowledge | Know rules of conduct for staff regarding email and computer usage |
| 1 | Local knowledge | Be familiar with the library’s presence on social networking sites. |
| 2 | Local knowledge | Know and be able to explain internet use policy for the public |
| 2 | Local knowledge | Use and troubleshoot local workstation/printer management software |
| 2 | Local knowledge | Know how to submit a Help Desk ticket |
| 2 | Local knowledge | Access and navigate any available LMS (e.g. Blackboard, Moodle) |
| 2 | Local knowledge | Know and assist others in connecting to the library’s wireless and wireless printing |
| 2 | Local knowledge | Familiar with the features of assistive and adaptive technologies available for special needs patrons |
| 2 | Local knowledge | Locate, set up, operate, and troubleshoot all A/V equipment available at the library location |
| 2 | Local knowledge | Set up computer lab for training class and know computer lab capabilities |
| 3 | Local knowledge | Demonstrate and assist patrons in using computers and resources (workstation log-in, software applications, Internet use, databases, etc.), both one-on-one and in small groups |
| 3 | Local knowledge | Demonstrate and assist patrons in using MS Office Suite applications (Word, PowerPoint, Excel, Publisher) and specialized Office Suite templates |
| 3 | Local knowledge | Apply knowledge of MS Office Suite applications to assist with similar web-based applications such as Open Office and Google Drive |